Management strategies to improve French language service coordination and continuity for official language Francophone seniors in Canada

Resource type
Journal Article
Authors/contributors
Title
Management strategies to improve French language service coordination and continuity for official language Francophone seniors in Canada
Abstract
Evidence suggests that language barriers present obstacles to healthcare access and quality for Francophone seniors in official language minority communities across Canada. Addressing language barriers and providing continuity is challenging, as French language services (FLSs) rely heavily on bilingual providers and the practice of active offer by all staff. This qualitative research used semi-structured group and individual interviews to explore mechanisms supporting FLS coordination and continuity in two Canadian provinces. Identification of the language variable in health records, virtual healthcare, and FLS directories are conducive to FLS continuity, but financial and resource limitations present major obstacles. Management strategies to facilitate continuity of FLS across health organizations are discussed.
Publication
Healthcare Management Forum
Date
2020
Volume
33
Issue
6
Pages
271–276
Language
en
Citation
de Moissac, D., Savard, J., Savard, S., Giasson, F., & Kubina, L.-A. (2020). Management strategies to improve French language service coordination and continuity for official language Francophone seniors in Canada. Healthcare Management Forum, 33(6), 271–276. https://doi.org/10.1177/0840470420931115
Minority language group(s)
Study population
Country
Canadian provinces or territories
Research type
  • Qualitative